Contact Us

We’re here to help. If you have any questions about your order, our products, shipping, returns, refunds, or anything else, our customer support team is happy to assist you.

Customer Support

Email: luxomadeofficial@gmail.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (CET)

We are closed on weekends and public holidays.

Response Time

We aim to respond to all customer inquiries within 24–48 business hours.

During periods of high demand, promotions, holidays, or other exceptional circumstances, response times may be slightly longer. We appreciate your patience and will get back to you as soon as possible.

Order & Return Inquiries

For questions regarding an existing order, return, refund, exchange, or damaged/defective product, please include your order number and as much relevant information as possible in your email.

If you are contacting us regarding a defective or damaged product, please include clear photographs and a video showing the issue when possible. This will help us review your request and provide assistance more quickly.

We’re Here to Help

Your satisfaction is important to us. If you have any questions or concerns, please don’t hesitate to reach out to our support team.

Email: luxomadeofficial@gmail.com

We look forward to assisting you.