Política de reembolso
Return & Refund Policy
Return Period
You have 30 days from the date you receive your order to return a product if you are not completely satisfied. Returns must be made in unused condition and include all original components, accessories, and documentation.
How to Request a Return
To request a return, contact us by email at:
Before we can approve and process your return, you must provide the following information and evidence:
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If the product is defective or damaged: You must provide clear photographs and a video showing the defect or damage.
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If the product is not defective: You must explain the reason for your return and provide clear photographs and a video showing the current condition of the product.
This information is required so that we can review the request and verify the condition of the product before providing return instructions.
Once your return request has been reviewed and approved, we will provide you with instructions on how to return your product.
We recommend using a shipping service with tracking and/or insurance, especially for items with a value over $75, as we cannot guarantee receipt without proof of delivery.
Return Shipping Costs
If the return is requested due to personal preference, change of mind, or any other reason unrelated to a defect or damage to the product, the customer is responsible for the return shipping costs.
The return shipping cost is $29.95 USD.
If the product is confirmed to be defective or damaged upon arrival, return shipping costs may be covered by us, subject to verification of the reported issue.
Refunds
Once your return has been received and inspected, we will notify you by email whether your refund has been approved.
Approved refunds will be processed using the same payment method as the original purchase. Please allow up to 14 days for the refund to appear in your account.
Original shipping costs are non-refundable unless otherwise required by applicable law.
Conditions for Returns
Products must be unused and in substantially the same condition as received.
All original components, accessories, and documentation must be included.
Products that are damaged or show signs of use beyond what is necessary to inspect their nature, characteristics, or functioning may be rejected.
The product must be returned in accordance with the return instructions provided by our customer service team.
Excluded Items
The following products cannot be returned:
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Perishable goods (food, flowers, etc.)
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Sealed products for hygiene or health reasons that have been unsealed
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Hazardous or flammable materials
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Gift cards
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Digital content not supplied on a physical medium
Exchanges
Exchanges are only accepted if the item is defective or was damaged during shipping.
To request an exchange, please contact us first at:
Clear photographs and a video showing the defect or damage may be required before an exchange can be approved.
Products Purchased as Gifts
If a product was marked as a gift and shipped directly to the recipient, they may receive a store credit or voucher after returning the product. Otherwise, refunds will be issued to the original purchaser.
International Customers
For customers outside Spain, the same return conditions apply. Any applicable local regulations in your country will be respected as long as they do not conflict with this policy.